RETURNS POLICY

We at LadyLoveLux hope your are happy with your purchase. However, you may return the item within 14 days from the delivery date. The postage will be at your personal cost, unless the item is not as listed i.e. a defect that was not stated, or a different item to the one purchased. 

For all returns, a standard £15 LadyLoveLux handling fee is applied as we have to facilitate both buyer and seller's needs.

We would advise you to contact us/the seller prior to purchase to ask any further questions you may have.

How to make a return

 

1) If you wish to return any item(s) bought on the website, you must contact LadyLoveLux on info@ladylovelux.com and clearly state your intention to cancel an order or your intention of returning the item(s). When e-mailing us please include details of the order to help us identify it and to also secure your payment.

2) All items must be suitably packaged and in the exact condition in which they were sent.

3) Return the item via a tracked service and you will be refunded when we/seller has received the item.

NON-REFUNDABLE ITEMS

• Swimwear

• Underwear

• Sport bras

• Hats

Note Well

 

The item(s) must be returned unworn, unused, and not damaged in any way. If it is suspected that the Buyer has used or worn the item(s), then the refund may be refused and the item(s) returned to the Buyer.

In the event of any dispute, or goods being damaged, please notify us before returning any items.

Risk

LadyLoveLux cannot be held liable for returned items being lost or damaged in the post/transport, therefore LadyLoveLux

recommends insuring packages. The Buyer is liable for the package getting lost or damaged until LadyLoveLux safely

receives it.

If you need help, please notify us online, and we'll do our best to resolve any issues or disputes.

Please note that purchased items from the LadyLoveLux website needs to be returned directly to LadyLoveLux.

The return address is: LadyLoveLux, 36 Shalstone Road,

SW14 7HR, London.

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